Effective date: 1 September 2026
SnapAppraisal Australia ("SnapAppraisal", "we", "us" or "our") is operated by Daniel West, ABN 99 570 025 706, of 76 Chaprowe Rd, The Gap QLD 4061.
These Terms govern use of austsnapappraisal.com, the SnapAppraisal agent portal, homeowner SnapAppraisal experiences, SnapAppraisal QR codes and links, mail-out and related services, and any other SnapAppraisal services that refer to these Terms, together, the Service. Our Privacy Policy forms part of these Terms.
You agree to these Terms when you create an Agent Account, purchase or start a paid or trial subscription, submit a SnapAppraisal property request, use a feature that expressly asks you to accept these Terms, or otherwise use the Service after being given reasonable notice that these Terms apply. If you use SnapAppraisal on behalf of a company, agency or other organisation, you represent that you are authorised to bind that organisation. If you do not agree to these Terms, do not use the Service.
SnapAppraisal is a technology and lead-management platform. It allows participating real estate agents to create branded links and QR codes that enable homeowners and other authorised property users to provide property information, photograph parts of a property, provide contact information, and request contact from the relevant real estate agent regarding a property appraisal. The resulting submission is made available to the relevant agent in accordance with the Service, their subscription plan and the homeowner's permissions.
SnapAppraisal does not act as a real estate agent for a homeowner, appoint an agent on a homeowner's behalf, enter into an agency agreement for the sale of property, provide a formal property valuation, represent itself as a registered valuer, determine the market value of a property, guarantee any appraisal amount, provide financial, investment, legal, taxation or lending advice, or guarantee that a homeowner will appoint an agent or sell a property. Any property appraisal, opinion, market estimate, comparable-sales analysis, marketing recommendation or other real-estate advice is provided by the relevant agent or agency. A SnapAppraisal submission is not a substitute for an independent valuation prepared by an appropriately qualified or registered valuer where a formal valuation is required.
Participating agents and agencies are independent businesses. They are not employees, partners, representatives, franchisees or agents of SnapAppraisal merely because they use the Service. SnapAppraisal provides technology to participating agents but does not control their professional judgement or individual dealings with homeowners. Nothing in these Terms creates an agency agreement between a homeowner and a participating real estate agent.
An Agent Account may only be used for legitimate business purposes. Each agent represents and warrants that:
Agents are responsible for determining which professional and regulatory requirements apply to them.
Agents may upload or provide photographs, logos, agency branding, professional statistics, homes sold or appraised, average days on market, testimonials, taglines, biographies, custom statements, and other advertising or promotional material. The agent is responsible for that material. By submitting it, the agent represents and warrants that it is accurate and not misleading, any factual or performance claim can be substantiated, required qualifications or disclaimers have been included, it does not infringe another person's intellectual-property rights, necessary permissions have been obtained, and its publication complies with applicable real-estate, advertising and consumer laws. SnapAppraisal may remove or refuse material that we reasonably believe breaches these requirements. Our ability to review content does not transfer responsibility for the content from the agent to SnapAppraisal.
A person submitting a property through SnapAppraisal must be at least 18 years old, have authority or permission to photograph and provide information about the property, provide information they reasonably believe to be accurate, respect the privacy of other occupants, and avoid uploading unlawful material or information they are not entitled to disclose. A person does not need to be the registered owner in every circumstance, but they must have legitimate authority or permission to make the submission. SnapAppraisal does not independently verify property ownership, identity, authority to sell or authority to appoint an agent merely because a submission has been made.
The person uploading photographs retains ownership of any rights they hold in those photographs. They grant SnapAppraisal a non-exclusive, royalty-free licence to host, store, copy, process, resize, display and transmit the photographs and other submitted information to the extent reasonably necessary to operate the Service, provide the submission to the selected agent, provide support, maintain security, comply with law, and exercise rights under these Terms. The licence continues for as long as reasonably necessary to provide the Service and deal with lawful retention, backup and dispute requirements. Users should avoid including people, identity documents, financial information, medical information, security credentials or other unnecessary personal information in property photographs.
A homeowner's information may be provided to the agent identified in the SnapAppraisal experience through which the homeowner makes the submission. An agent may use that information to respond to the appraisal request and for another purpose only where the homeowner has consented, the use is reasonably expected and lawful, or the use is otherwise permitted or required by law. An agent must comply with all applicable privacy, Spam Act, telemarketing and Do Not Call requirements. An appraisal request must not be treated as unlimited consent to place a homeowner into unrelated or indefinite marketing campaigns. Where separate marketing consent is required, the agent is responsible for obtaining and recording that consent.
The Service may identify a property submission as soon as a user begins the SnapAppraisal process. Depending on the Service design, information already entered may be retained and may become visible to the selected agent as a partially completed or "Cool" lead, provided the required privacy notice and permissions have been given. Agents must treat partially completed information with the same care and confidentiality as completed submissions.
A lead, property submission, photograph or homeowner contact record must not be sold, transferred or disclosed to another agent merely because the receiving agent wishes to acquire it. Where SnapAppraisal provides a feature allowing a property opportunity to be sent to another agent, the transferring agent must have the homeowner's consent or another lawful basis for that transfer. SnapAppraisal may require confirmation of this authority before allowing a transfer. Agents remain responsible for ensuring the transfer is lawful.
Agent subscriptions are billed at the price and frequency displayed when the agent subscribes. The features included in each plan are those stated on the Pricing page or checkout screen at the time the relevant subscription period begins. Unless stated otherwise: subscriptions are billed monthly in advance; subscriptions automatically renew each month until cancelled; there is no minimum lock-in period; cancelling prevents the next renewal; access continues until the end of the prepaid billing period; and subscription features and lead entitlements reset in accordance with the plan shown at checkout. Prices will be identified as including or excluding GST as applicable.
Where a promotional code or offer provides a free initial period: valid payment details may still be required; no subscription fee will be charged during the stated free period; unless cancelled before the free period ends, the subscription will automatically convert to the paid plan disclosed when the trial commenced; and the applicable subscription fee will then be charged for the next billing period. We will not intentionally conceal the fact that a trial converts to a paid subscription. Eligibility restrictions may apply to promotional offers. Unless stated otherwise, a person or business is not entitled to repeatedly open accounts to obtain multiple new-customer trials.
An agent may cancel a subscription using the cancellation functionality provided through the Service or by contacting us. Cancellation takes effect at the end of the current prepaid billing period unless otherwise stated. No additional recurring fee will be charged after cancellation takes effect.
Except where required by the Australian Consumer Law or another applicable law, fees already paid for a billing period are generally not refundable merely because the agent changes their mind, does not use the Service, receives fewer leads than expected, or cancels part-way through a billing period. We will investigate genuine billing errors. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
We may change subscription prices for future billing periods. Where a price increase affects an existing paid subscription, we will provide reasonable advance notice. The agent may cancel before the increased price applies. A price increase will not retrospectively change amounts already paid.
If a payment fails, we may retry the payment, notify the account holder, temporarily restrict paid features, or suspend the subscription until payment is resolved. We will not charge undisclosed penalties merely because a payment failed.
SnapAppraisal provides tools designed to help agents generate and manage appraisal opportunities. We do not guarantee any particular number of leads; that a person commencing a SnapAppraisal is the legal owner of the property; that information supplied by a homeowner is complete or accurate; that a lead is exclusive; that a homeowner will respond to the agent; that a homeowner genuinely intends to sell; that a lead will become a listing; any conversion rate; any sales commission; or any particular financial result. Agents remain responsible for conducting their normal qualification and due-diligence processes.
SnapAppraisal may allow agents to order branded printed materials for distribution through a third-party print, mail or distribution provider. Where an agent orders a mail-out: the agent is responsible for approving the artwork and information appearing on the material; professional claims and advertising content remain the agent's responsibility; quantities, delivery areas and coverage may be based on estimates supplied by fulfilment partners; individual addresses may be excluded because of delivery rules, access restrictions, advertising-material restrictions, invalid addresses or other operational reasons; stated production and delivery dates are estimates unless expressly guaranteed; and fulfilment may be affected by third-party providers, postal networks, weather, access and other circumstances outside SnapAppraisal's reasonable control. SnapAppraisal will use reasonable care in arranging paid fulfilment services and will address failures in accordance with applicable consumer law.
Where SnapAppraisal operates an agent referral program: eligibility and credit amounts are those displayed when the referral is made; referrals must be genuine; self-referrals, duplicate accounts and fraudulent activity are prohibited; a credit may be conditional on the referred agent becoming a qualifying paid subscriber; account credits are applied against eligible SnapAppraisal charges and are not cash unless expressly stated otherwise; and credits created by error, fraud or abuse may be reversed. Material changes to earned credits will not be applied retrospectively without a legitimate reason.
Users must not: access another person's account without authority; scrape or mass-extract lead information; circumvent subscription or lead-access limits; use automated means to overload or interfere with the Service; introduce malware or malicious code; attempt to discover another user's password or credentials; use SnapAppraisal for unlawful surveillance or harassment; upload unlawful, defamatory or infringing material; impersonate another person; fabricate homeowner leads; misuse referral programs; sell or trade homeowner information contrary to these Terms; misrepresent SnapAppraisal as a licensed real estate agency or valuation provider; or use the Service in a way that creates unreasonable security, legal or reputational risk.
SnapAppraisal and its licensors retain ownership of the Service, including software, source code, interfaces, platform design, templates, workflows, documentation, trademarks, branding, graphics, and other proprietary material, excluding content provided by agents and homeowners. No ownership of SnapAppraisal intellectual property transfers to a user. Agents receive a limited, non-exclusive, non-transferable right to use the Service during their authorised subscription.
An agent grants SnapAppraisal a non-exclusive, royalty-free licence during the account relationship to use the agent's name, headshot, logo, agency name, brand colours, profile information, and approved marketing content for the purpose of providing the Service, including producing branded pages, emails, QR experiences and mail-outs requested by the agent. The agent represents that they have authority to grant this licence.
SnapAppraisal relies on third-party services including hosting, databases, image storage, payments, communications and fulfilment providers. Those services may experience outages or change their functionality. We remain responsible for obligations that the law does not permit us to exclude, but cannot guarantee that every third-party network or service will be continuously available. Links to third-party websites are provided for convenience and do not mean that SnapAppraisal controls or endorses everything on those websites.
We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability. We may undertake reasonable maintenance, security work, upgrades, bug fixes, infrastructure changes, and emergency remediation. Where practicable, we will attempt to minimise material disruption to paid users.
We may improve, replace or discontinue features from time to time. We will not knowingly make a material reduction to the core functionality of a prepaid plan without reasonable notice where doing so would materially disadvantage affected customers. Where a material change significantly reduces what an existing paid customer has purchased, we may provide an appropriate remedy including allowing cancellation.
We may suspend access where reasonably necessary because of suspected account compromise, unlawful use, fraud, serious or repeated breach of these Terms, material risk to homeowners or other users, non-payment, a security incident, or a legal or regulatory requirement. Where appropriate, we will give the user an opportunity to remedy the issue. Immediate suspension may occur where delay would create material security, legal or safety risk.
An agent may terminate their subscription by cancelling it. We may terminate an account for a serious or repeated breach of these Terms after reasonable notice where appropriate. We may terminate the Service for business reasons on reasonable notice. If we terminate an active paid subscription for our convenience rather than because of the agent's breach, we will provide an appropriate refund or credit for the unused prepaid portion of the subscription.
Following account closure, access to the dashboard may cease. Users should export information they are lawfully entitled to retain before the account closes where export functionality is provided. SnapAppraisal may subsequently delete or de-identify information in accordance with our Privacy Policy and retention procedures. Information already lawfully disclosed to an independent agent or downloaded by that agent may remain subject to that agent's independent legal record-keeping obligations.
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or another applicable law. Where legislation permits our liability for a non-excludable guarantee relating to services supplied primarily for business purposes to be limited, our liability is limited, at our option, to supplying the relevant services again, or paying the reasonable cost of having the relevant services supplied again.
To the maximum extent permitted by law, SnapAppraisal is not liable for indirect, incidental, special or consequential loss arising from use of the Service, including loss of opportunity, anticipated commissions, anticipated listings, profit, revenue, goodwill, or business reputation, except to the extent such liability cannot lawfully be excluded. SnapAppraisal is not responsible for an appraisal, valuation, representation, advice or professional service independently provided by an agent. For claims arising from an Agent Account, and to the extent permitted by law, SnapAppraisal's aggregate liability arising from the Service will not exceed the greater of the subscription fees actually paid by that Agent Account during the 12 months immediately preceding the event giving rise to the claim, or AUD $500. This limitation does not apply to liability that cannot lawfully be limited and is not intended to protect SnapAppraisal from liability for fraud or deliberate misconduct.
To the extent permitted by law, an agent or agency will indemnify SnapAppraisal against third-party claims, losses and reasonable costs to the extent caused by that agent's unlawful use of homeowner information, unlawful marketing or telemarketing, breach of privacy obligations, unauthorised transfer or sale of a lead, misleading or unlawful advertising material, infringement of another person's intellectual-property rights, professional appraisal or real-estate advice, material breach of these Terms, or fraudulent or wilful misconduct. This indemnity does not apply to the extent the relevant loss was caused by SnapAppraisal's own unlawful conduct, negligence or breach.
Personal information is handled in accordance with the SnapAppraisal Privacy Policy. Agents acknowledge that information obtained through SnapAppraisal can include highly private information about a person's home and must be handled accordingly.
If a dispute relates to SnapAppraisal, the user should first contact admin@austsnapappraisal.com. The parties should attempt in good faith to resolve the dispute informally. Nothing in this clause prevents either party from seeking urgent court relief or exercising rights available under applicable consumer legislation. Disputes concerning an agent's appraisal, professional conduct or real-estate services should ordinarily be raised directly with the relevant agent or agency and, where appropriate, the relevant state or territory regulator.
These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and courts entitled to hear appeals from them, subject to any mandatory rights a user has under applicable law.
We may update these Terms as the Service or law changes. Minor or administrative changes may take effect when published. Where a material change significantly affects an existing paid customer's rights or obligations, we will provide reasonable notice. If the customer does not wish to accept a material change affecting a future subscription period, they may cancel before the change takes effect.
If part of these Terms is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a right immediately does not waive that right. An agent may not transfer their SnapAppraisal account or contract without our consent, which will not be unreasonably withheld where the relevant agency business is legitimately transferred. We may assign or transfer the SnapAppraisal business and associated contracts as part of a bona fide sale, restructure or corporate transaction, subject to applicable law.
SnapAppraisal Australia
Operated by Daniel West, ABN 99 570 025 706, of 76 Chaprowe Rd, The Gap QLD 4061.
Email: admin@austsnapappraisal.com